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Customer Service

Customer Services

OPENING HOURS

Normal Opening Hours
Monday-Thursday Friday Saturday / Sunday
Sales Line 10am - 6pm 10am - 5pm closed
Customer Service Line 10am - 6pm 10am - 5pm closed
Bank Holidays - closed
Christmas Opening Hours
23 December 24-29 December 30-31 December 1 January 2014 2 January 2014
10am-6pm closed 10am-6pm closed 10am-6pm

DIRECTIONS

Where to park

You can park at Tesco's car park on Battersea Park Road. It's £1 for 2 Hours.

Public Transport

One stop from Victoria to Battersea Park Railway Station turn right then straight till you see TESCO. We are just behind it. Or Vauxhall Tube Station then take 344 bus to Battersea Library.


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DELIVERY

Delivery Options to UK Mainland(Mon-Fri)
Price & Delivery Times
Within 5 Working Days
If you order before 11pm
Only £6.99
8am - 6pm
Next Working Day
If you order before 3pm
Only £12.99
8am - 6pm
Saturday Delivery
If you order before 2pm
Only £38.85
7am - 12pm
Delivery Options outside Mainland UK
Price & Delivery Times Delivery window
Delivery to Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands, and Isle of Man £39
8am - 6pm
Within 2-3 working days
All timed deliveries are subject to product and area restrictions.

Next day delivery is available on all orders where the following criteria have been met:

  • The order is placed before the specified cut off time and all security checks have been completed.
  • All items on the order are in stock and available for delivery.
  • Cleared funds have been received in full for the order total.
  • Delivery is to a UK mainland address, post code restrictions apply. Please contact us for a list of restricted postcodes.
  • Applies to next working day, excludes bank holidays and Sundays.
Exclusions:

We will not refund your delivery charges in the following circumstances:

  • You are not at home to accept delivery.
  • Your payment declines, delaying the dispatch of your order.
  • You make amendments to your order causing a delay.
  • Fail to provide us with requested information needed to process your order.
  • Your order fails security checks.

PAYMENTS

We accept all major credit and debit cards including Visa, Visa Electron, Mastercard, Delta, Maestro and Solo.

cards

RETURN POLICY

7-day Money Back Guarantee; In addition to the standard warranty, KL computers Ltd offers a 7-day money back guarantee on every system. If you are not satisfied with your system, you may return it within 7 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. To do this you must inform KL computers Ltd in writing and return the products immediately, in the same condition you received them and at your own cost and risk. Please ensure that the product has not been used and that it is returned to us undamaged in the original packaging along with all accessories and instructions and all we ask is that you pay the return carriage costs (with insurance). Once notified of your intent to cancel we will refund your original method of payment within 14 days. Goods received back incomplete, damaged or in any condition other than saleable will be either: - returned to you with the cost of the return carriage charged to your account or - refunded to your account with a 15% penalty of the initial price of the good. Please note that all additional charges for 3rd party services are not refundable (delivery costs, credit card surcharges or upgrade labour cost).

PRICE MATCH

The following conditions apply:

  • Must be from Authorised online retailer
  • Must be exact model and specification
  • Must be a new product with all original accessories and packaging
  • Must be in stock to buy today
  • The total price (including delivery, credit card surcharge etc.) is used for the comparison
  • No further discounts can be applied
  • Errors on competitor sites do not apply
  • Only UK online stores will be used for

TERMS AND CONDITIONS

Standard Terms and Conditions Agreement

This Standard Terms and Conditions Agreement ("Agreement") contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from KL computers Ltd, or any of its subsidiaries or affiliates (collectively, "KL computers Ltd"). By accepting delivery of the product purchased from KL computers Ltd and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and KL computers Ltd. These terms and conditions are subject to change without prior written notice at any time, in KL computers Ltd's sole discretion.

  1. Definitions.
    1. "We", "us" and/or "our" means KL computers Ltd ("KL computers Ltd").
    2. "You" or "your" means the individual or entity named on the invoice.
  2. Payment Terms; Orders; Interest.

    Advertised prices are in U.K. Pounds and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are within KL computers Ltd's sole discretion, and unless otherwise agreed to in writing by KL computers Ltd, payment must be received by KL computers Ltd before KL computers Ltd's acceptance of an order. Invoice amounts are due and payable within the period noted on this invoice, measured from the date of the invoice. KL computers Ltd may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law.

    No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.

    By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions The contract is subject to your right of cancellation (see below).

  3. Taxes.

    Unless otherwise indicated on the face of the invoice, you are responsible for paying all taxes associated with your order.

  4. Shipping and Title.

    KL computers Ltd can arrange to ship the product(s) you purchase to you. The delivery address must be the same as your billing address (the address your card is registered to). Title to the product(s) passes to you when KL computers Ltd delivers it to the carrier and risk of loss passes to you when the shipper delivers product(s) to the address you designate. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You must notify KL computers Ltd of missing or damaged items in your order within 24 hours after you receive your product.

  5. Return Policy.

    7-day Money Back Guarantee; In addition to the standard warranty, KL computers Ltd offers a 7-day money back guarantee on every system. If you are not satisfied with your system, you may return it within 7 days for a refund. The refund will only be issued for the amount of the sale and will not include shipping costs. To do this you must inform KL computers Ltd in writing and return the products immediately, in the same condition you received them and at your own cost and risk. Please ensure that the product has not been used and that it is returned to us undamaged in the original packaging along with all accessories and instructions and all we ask is that you pay the return carriage costs (with insurance). Once notified of your intent to cancel we will refund your original method of payment within 14 days. Goods received back incomplete, damaged or in any condition other than saleable will be either: - returned to you with the cost of the return carriage charged to your account or - refunded to your account with a 15% penalty of the initial price of the good. Please note that all additional charges for 3rd party services are not refundable (delivery costs, credit card surcharges or upgrade labour cost).

  6. Faulty products.

    If your unit is outside the warranty period, is not the unit related to the information you provided or damaged due to improper usage, a handling fee will be charged as soon as we receive the unit. Handling cost for Mainland UK will be around £35.00 (exclusive of UK VAT). Collection from any other location may incur additional charges. Additional repairing and material costs may occur if you'd like to have the out of warranty or customer induced unit repaired by KL computers Ltd. KL computers Ltd reserves the right to modify the repairing costs for out of warranty or customer induced machines without prior notification. EVEN IF YOU DECIDE TO HAVE THE UNIT SHIPPED BACK WITHOUT ANY REPAIRING ACTIVITY, THIS CHARGE WILL BE BILLED DUE TO OUR TRANSPORT COST AND INTERNAL HANDLING COST ALREADY INCURRED.

    Collection of your unit will be attempted two times. After each unsuccessful attempt, the courier will leave an information card informing you a collection was attempted and that a re-attempt will take place the next working day unless otherwise notified by you. After the second unsuccessful attempt, a fee of £15 will be required before any further attempt is made.

    KL computers Ltd is not liable for any software issues or any data loss on your hard disk during repairing or shipping. We suggest you back-up the important data and software (please remove any memory cards or removable media) before sending in your unit.

    Delivery of your repaired unit will be via courier. Delivery will be attempted twice, with an information card being left on each occasion with detail to contact the courier to discuss a more suitable delivery attempt if needed. After the second unsuccessful delivery, your unit will be held in the local courier depot for 2 working days. After 2 days, your unit will be returned to the repair facility and a £15 delivery charge will be required prior to any further delivery attempts being made.

  7. Our right of cancellation.

    If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

  8. Warranties for Domestic Customers; Disclaimer of Warranties.

    THERE ARE NO WARRANTIES FOR SOFTWARE OR SERVICES. KL COMPUTERS LTD MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT THOSE STATED IN THIS SECTION AND IN KL COMPUTERS LTD'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE DURING THE RELEVANT PERIOD, AND KL COMPUTERS LTD WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES ONLY UPON KL COMPUTERS LTD'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED.

  9. Warranties for International Customers; Disclaimer of Warranties.

    The standard warranty stated above in Section 8 applies to KL computers Ltd-branded products shipped to a country outside of the United Kingdom, provided that customers outside of the United Kingdom are responsible for paying all freight charges incurred in shipping, importing/exporting and receiving replacement products and parts and for arranging and paying for the shipment of any defective part(s) back to KL computers Ltd. All international customers are responsible for all customs duties, VAT and other associated taxes and charges. THE WARRANTY DISCLAIMER ABOVE IN SECTION 8 ALSO APPLIES TO INTERNATIONAL CUSTOMERS.

  10. Software.

    All software is provided subject to the license agreement that is part of the package you receive from KL computers Ltd. You agree to be bound by the license agreement once the package is opened or its seal is broken. KL computers Ltd does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.

  11. Exchanges.

    From time to time, KL computers Ltd may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with KL computers Ltd exchange policies in effect on the date of the exchange.

  12. Limitation of Liability.

    KL COMPUTERS LTD DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. KL COMPUTERS LTD WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILTY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, KL COMPUTERS LTD IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.

  13. Jurisdiction.

    English law and the exclusive court jurisdiction of the English courts will apply to this Agreement. The Vienna Convention on Contracts for the International Sale of Goods is excluded.

  14. Miscellaneous.

    If any part of the Agreement is found to be invalid or unenforceable by a court, the rest is unaffected. KL computers Ltd may subcontract assign or transfer its obligations or rights to a competent third party whether in whole or in part. You may not assign or transfer any of your obligations. All notices must be in writing (by hand, email, fax or 1st class post deemed delivered 48 hours after posting) and sent to a legal officer of either party.

  15. WEEE Regulations.

    The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

    The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

    Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

    KL computers Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

    Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

    Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

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